Careers

Start Your Dream Career in Beautiful Mt. Hood

Are you interested in being a member of our growing team at “Mt. Hood’s Premier Resort Destination”? Just think about what it would be like to call 300 acres of Oregon high country your “office” while working alongside friendly people and meeting hotel guests from around the world. In addition to excellent benefits, salaries and a supportive and welcoming work environment, a career at The Mt. Hood Oregon Resort offers ample opportunities for advancement.

Please contact us today, or send your resume directly to Sarah Heubel at sarah.heubel@mthood-resort.com, to learn more about joining our amazing team here at the Mt. Hood Oregon Resort.

 

Position
Job Description
  • Resort Operations Supervisor

    POSITION TITLE: Resort Operations Supervisor

    REPORTS TO: Director of Operation and President

    POSITION SUMMARY:

    Resort Operation Supervisor should have an excellent level of commercial awareness, which can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the Director of Operations and President and to help formulate solutions.

    RESORT OPERATIONS SUPERVISOR DUTIES AND RESPONSIBILITIES:

    · Fully responsible for all aspects of all departments while on shift.

    · Support and work with all Head of Departments in all aspects of running the resort.

    · Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

    · Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

    · Inspecting all departments for SOP implementation.

    · Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

    · Monitor the coordination between all departments for smooth & efficient operations.

    · Identifying staff learning needs and assisting with development with respective department managers.

    · Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

    · Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

    · Responsible for the overall management of the operation of the resort while on shift.

    · Any other duties assigned.

    PREREQUISITIES:

    Highly focused, have excellent communication skills; be motivated and professional in appearance and presentation. Hospitality experiences a plus working in a high profile fast paced resort.

    EDUCATION:

    Computer Knowledge, MS office, HS Diploma.

    EXPERIENCE:

    Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel/Resort, management experience preferred.

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  • Food and Beverage Staff/Banquets

    Our Food and Beverage team is looking to fill the following openings in the department:

    • Bartenders
    • Waitstaff
    • Hostess

    Current OLCC and Oregon Food Handler cards required.

    Full and part time positions open; AM and PM shift available.

    Please email your resume to our HR department  or come apply in person at 68010 E Fairway Ave, Welches, OR 97067.  

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  • Banquet Captain

    POSITION:    BANQUET CAPTAIN

    REPORTS TO:  BANQUET MANAGER

    POSITION SUMMARY:  Coordinate and supervise the execution of banquet functions to ensure client's specifications are adhered to and that the function runs smoothly and efficiently. Oversee training of new personnel.

     TASKS:

    1. Meets with banquet manager to review daily events.
    2.  Inspects banquet rooms prior to events to ensure compatibility with client arrangements.
    3.  Requisitions or obtains equipment and supplies needed for each function.
    4.  Greet client prior to event and be present throughout the duration to assist in areas where needed.
    5.  Assist with the duties of server if necessary to maintain service effectiveness and efficiency.
    6. Continually direct staff during entire event to ensure details are carried out according to the client's specifications.
    7. Prepares and presents an accurate function bill to the client at the completion of the event.
    8. Supervise clean-up and breakdown of function after its completion and ensures return of all equipment and supplies to its storage area.

    PREREQUISITES:

    Education:     High school graduate or equivalent.

    Experience:   Sufficient exposure, generally a minimum of two (2) years in the aggregate as a server in a similar type of foodservice establishment.  Some experience as a trainer desired.

    Physical:        Must be able to stand and exert well-paced mobility for periods of up to four (4) hours in length.  Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight.  Must be able to speak clearly and listen attentively to guests and other employees.

    Language:      Ability to read, write, speak and understand English. Must be able to speak clearly and listen attentively to guests and other employees.

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  • Landscaper

    POSITION: Landscaper

    REPORTS TO: Facility Director

    POSITION SUMMARY: Under direct supervision of Facilities Manager.  Is responsible for assisting with the care and maintenance of the ornamental plants, shrubs, annuals, and trees on the Resort property.  Operates equipment associated with the maintenance of plants, and does related golf course tasks as required.

    TASKS: Prepares soil planting beds, establishes by transplants, and maintains annual and perennial flowers in aesthetically pleasing arrangements.  Plants and maintains ornamental shrubs and trees, including appropriate pruning, fertilization, and pest control.  Operates mechanical and power equipment utilized in the maintenance of areas defined.  Responsible for snow removal and safe passage, including graveling of walks and traffic areas on Resort grounds.

    PREREQUISITES:

    EDUCATION:  Must be able to communicate with staff and co-workers and guests.  Must have some mechanical aptitude and demonstrate good judgement and common sense.

    EXPERIENCE:  Prior landscaping experience mandatory.

    PHYSICAL:  Must be in good physical condition.  Must be able to exert fast-paced mobility for periods up to 4 hours in length.  Must be able to bend, kneel, reach, and stoop.  Must be able to lift up to 50 pounds.  Must be able to withstand repetitive motion such as raking and mowing.

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  • Facilities/Maintenence

    Facilities Services Job Description

    Title: Facilities Maintenance

    SUMMARY
    Performs all around carpentry, maintenance, and repair work in all areas of the Resort. Previous commercial experience a plus. Driver’s license required.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

    • Performs handyman work including, but not limited to carpentry, painting, drywall and plaster repair, miscellaneous electrical work, minor plumbing repairs, basement and attic work, insulation work, roof replacement and repair, gutter cleaning and repair, railing and fence work, fireplace and chimney work, door & window repairs and replacement, porch & deck cleaning and repairs, siding work, and minor concrete & masonry work.
    • May examine with manager to ensure understanding of assigned project's scope and budget.
    • Reviews with manager and completes work orders as required.
    • Picks up and delivers necessary materials to job site all non-special order material.
    • Verifies the delivery and good condition of all special order materials.
    • Conducts initial walk-through of work recommendations.
    • Must maintain a neat and safe work-site and Resort property.
    • Keeps proper paperwork on working hours and material purchases.
    • Maintains a company vehicle in safe and clean condition.
    • May oversee sub-contractors working on jobs.
    • Removes debris from job-site and coordinates with office for trash pick-up from job site when needed.
    • Maintains communication with department managers while on the job, including dealing with job order expectations, reporting the job's progress, and informing the manager of any necessary changes to scope of project.
    • Stays in contact with the office daily to communicate job schedule and status.
    • Works full-time, 40 hours and overtime as needed.
    • Maintains a professional appearance by wearing a uniform at all times and maintains professional behavior while representing the company.

    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    EDUCATION and/or EXPERIENCE
    High school diploma or general education degree (GED); and minimum 5 yrs related experience and/or training; or equivalent combination of education and experience.

    LANGUAGE SKILLS
    Ability to read and understand the English language including procedure manuals, and estimates. Ability to respond to common inquiries or complaints from customers, co-workers, suppliers, or subcontractors. Ability to present information and communicate effectively with customers, co-workers, subcontractors, and general public.

    MATHEMATICAL SKILLS
    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as proportions and percentages.  Ability to apply concepts of basic geometry to determine dimensions and material needed.

    REASONING ABILITY
    Ability to solve practical problems and challenges where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to successfully communicate those solutions to the client and fellow workers.

    EQUIPMENT OPERATION
    Ability to use and operate all basic carpentry hand and power tools. Employee must have a valid operators permit and the ability to safely drive a company vehicle.

    PHYSICAL DEMANDS
    The employee is frequently required to lift and carry up to 75 lbs. of products and materials. The employee is frequently required to crawl, bend and stoop, and may be required to drive 40-50 miles to pick up parts.  The employee is required to lift and climb a 32-foot ladder.

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  • Guest Service Agent

    We're currently hiring a Full Time/Part Time Guest Services Agent.

    Oregon drivers license rquired.

    Great benefits include free golf and ski passes!

    Job Summary

    Switchboard, check-in, checkout, make reservations, provide information and directions, guest accounting, guest services, and all aspects of customer service.

    Duties and Responsibilities

    • Promptly and correctly answers all reservations & front office calls.
    • Directs calls to appropriate destinations.  Verify phone lines before connecting to guestrooms.
    • Accurately give directions and answer questions.
    • Provide guests with information about attractions, facilities, and services on or off property.
    • Assist guests in making calls and in obtaining outside operators.
    • Verify and maintain logbooks.
    • Follows all safety, emergency and power outage procedures.
    • Uses proper mail and radio procedures.
    • Makes arrangements for special requests/amenities in room (flowers, massage, wine, etc.).
    • Reads memos and the log book daily.
    • Reads and understands group resumes.
    • Records and makes wake up calls.
    • Inform guests of meeting room locations and times.
    • Help maintain lobby appearance.
    • Maintain and stock brochure racks.
    • Perform all other duties as assigned or needed.
    • Stand or sit for extended periods of time
    • Climb stairs

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  • IT Professional

    Oregon driver’s license required.

    Title:                       IT Assistant

    Reports To:           President/Executive Assistant

    Position Summary: Non-exempt. Flexible hours.

    As an IT Assistant technician you will be trained for the responsibility of day-to-day support of all IT systems, business systems, office systems, computer networks, and telephone systems throughout the hotel / resort.

    Intern will assist managers with training and support of property/site systems, network enhancements, server hardware and software support.

    Duties and Responsibilities:

    1.       Must understand the network fundamentals, general network setup and device configuration. General knowledge of server hardware, Disk storage technology, I/O devices.

    2.       Work directly with onsite and offsite IT engineering firm to maintain system.

    3.       Responsible for smooth functioning and co-ordination with vendors to include root cause analysis for guest internet, Property Management Systems – (PMS), Micros, IPTV, Telephony systems and other software vendors.

    4.       Responsible for overseeing and handling servers, workstations, networking equipment, email accounts, and also support for the underlying server/desktop infrastructure.

    5.       Will gain a working knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.

    6.       Monitor anti-virus setup and offer day to day support reporting any potential viruses to outside engineering.

    7.       Identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment. 

    8.       Maintains inventory of all hardware products and software licenses.

    9.       Ensures cleanliness of all data equipment and computer rooms.

    10.    Ensures policies and procedure relating to PCI compliance are maintained.

    11.    Maintain system error / progress log book forwarding applicable information to outside engineering.

    Prerequisites:

    Be an enthusiastic team player with excellent communication and listening skills.

    Prioritization skills, attention to detail, and problem-solving skills.

    Be a self-starter, alert, energetic, responsible and flexible.

    Be committed to delivering high levels of customer service.

    Be able to work under pressure.

    Great benefits include free golf and ski passes!

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  • Night Guest Service/Security

    NIGHT GUEST SERVICES

    Reports to: Front Desk Manager/General Manager

    JOB DESCRIPTION

    Summary/Objective
    This position is under the direct supervision of the Front Desk Manager for assigned shift of the NGS department and is responsible for the protection, safeguarding and security of assets, personnel, customers and all visitors.

    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. Performs security patrols.
    2. Enforces property procedures.
    3. Protects property from theft, sabotage, fire and accidents.
    4. Investigates and writes reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations.
    5. Provides any needed assistance to customers, employees and visitors following the department's procedures.
    6. Serves as training to new NGS staff.

    Competencies

    1. Teamwork Orientation.
    2. Stress Management/Composure.
    3. Ethical Conduct.
    4. Communication Proficiency.
    5. Customer/Client Focus.

    Supervisory Responsibility

    This position has no supervisory responsibilities.

    Work Environment
    This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

      

    Physical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    While performing the duties of this job, the employee is regularly required to talk/hear and understand the English language. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

    Position Type/Expected Hours of Work
    This may be a full-time or part position. Days and hours of work are based on resort occupancy levels. 

     

     Required Education and Experience

    1. High school diploma or equivalent.

    2. At least 21 years of age.

    3. Good working knowledge of security operations, safety practices in a business environment and enforcement procedures.

    1. Previous security and/or guest service experience preferred.

    Other Duties

    Duties, responsibilities and activities may change at any time with or without notice. 

     

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  • Housekeeping and Laundry Personnel

    Full Time and Part Time Housekeeping Staff

    Great benefits including free golf and lift tickets

    Reports to:  Executive Housekeeper/Assistant Exec.Housekeeper/Supervisor

    Position Summary:  The cleanliness and orderliness of guest rooms, public areas, and linens

     TASKS:

    •  Bed making
    •  Dusting
    •  Vacuuming
    •  Sweeping
    •  Mopping by hand
    •  Cleaning and disinfecting surfaces
    •  Must have ability to comprehend and communicate with guests and supervisors request.
    •  Any other assignments/duties assigned by supervisors.
    •  Must be able to work flexible daytime hours and weekends.
    •  Must be able to work directly with a variety of cleaning chemicals.
    •  Must read and follow The Resort’s written service standards.
    • Able to stand long periods of time

     

    PREREQUISITES:

    Education:  No specific education level required.

    Salary:  Competitive Salary range

    Valid driver's license is required.

    Experience: Previous experience preferred but not required .  Must have the ability to learn techniques of            cleaning and maintaining guest rooms.

    Physical:     

    • Must be able to lift 50-75 pounds.
    • Must be able to go up and downstairs throughout the shift.
    • Repetitive bending, stooping, bending of the wrist.

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  • Prep Cook and Banquet Cook

    We're currently hiring Full Time and Part-Time prep cooks and banquet cooks.

    Great benefits include free golf and ski passes!

    POSITION SUMMARY: Responsibilities will include, but not be limited to: food preparation (portioning and preparing food items prior to cooking), quality assurance and opening/closing oversight. Attention to detail, cleanliness, organization and the ability to work well with others are a necessity. Responsible for maintaining a sanitary kitchen workstation. 

    TASKS:

    Complies with all portion sizes, quality standards, department rules, policies, and procedures.

    Identifies and selects cuts of meat, poultry, shellfish, fish, game, fruits, or vegetables used for food productions.

    Prepares foods by peeling, paring, coring, portioning, washing, sectioning, zesting, cutting, or scoring, slicing, breading, marinating, seasoning, etc.

    Prepares garnish for all food plates and platters.

    Prepares salad dressings, sauces, stocks, dips, etc.  

    Fry, sauté, broil, bake, steam, etc, all foods to preparation standards.  

    Assembles all food items for presentation.

    Maintains a sanitary work station

    Selects and uses knives, hand tools, utensils, and equipment to portion, cut slice, dip, score, julienne, whip, beat, maintain hold temperature, chill, freeze, or otherwise produce food in the kitchen.

    All other duties as assigned.

    PREREQUISITES:

    Education: Degree from a post-secondary culinary arts training program is desirable.  Must be able to speak, read, write and understand English. 

    Experience: A minimum of 1 year in a food preparation position is preferred. 

    Physical: Must be able to speak clearly and listen attentively to employees, dining room staff, and guests.  Must be able to stand and exert well-paced mobility for periods of up to six (6) hours in length.  Must have the ability to lift pots, pans, etc., up to 40 pounds in weight.  Must be able to read and write to facilitate communication.  Must possess finger and hand dexterity for using small tools and equipment. Oregon Food Handlers Card required.

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  • Line Cook

    We're currently hiring Full Time and Part-Time line cook.

    Great benefits include free golf and ski passes!

    POSITION SUMMARY: Responsibilities will include, but not be limited to: food preparation (portioning and preparing food items prior to cooking), quality assurance and opening/closing oversight. Attention to detail, cleanliness, organization and the ability to work well with others are a necessity. Responsible for maintaining a sanitary kitchen workstation. 

    TASKS:

    Complies with all portion sizes, quality standards, department rules, policies, and procedures.

    Identifies and selects cuts of meat, poultry, shellfish, fish, game, fruits, or vegetables used for food productions.

    Prepares foods by peeling, paring, coring, portioning, washing, sectioning, zesting, cutting, or scoring, slicing, breading, marinating, seasoning, etc.

    Prepares garnish for all food plates and platters.

    Prepares salad dressings, sauces, stocks, dips, etc.  

    Fry, sauté, broil, bake, steam, etc, all foods to preparation standards.  

    Assembles all food items for presentation.

    Maintains a sanitary work station

    Selects and uses knives, hand tools, utensils, and equipment to portion, cut slice, dip, score, julienne, whip, beat, maintain hold temperature, chill, freeze, or otherwise produce food in the kitchen.

    All other duties as assigned.

    PREREQUISITES:

    Education: Degree from a post-secondary culinary arts training program is desirable.  Must be able to speak, read, write and understand English. 

    Experience: A minimum of 1 year in a food preparation position is preferred. 

    Physical: Must be able to speak clearly and listen attentively to employees, dining room staff, and guests.  Must be able to stand and exert well-paced mobility for periods of up to six (6) hours in length.  Must have the ability to lift pots, pans, etc., up to 40 pounds in weight.  Must be able to read and write to facilitate communication.  Must possess finger and hand dexterity for using small tools and equipment. Oregon Food Handlers Card required.

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  • Banquet Set-Up

    POSITION TITLE:                 BANQUET SET-UP

    REPORTS TO:                      BANQUET SET-UP CAPTAIN/BANQUET MANAGER

    POSITION SUMMARY:   The basic purpose of the position is to prepare all function rooms according to established standards of quality.  Set-up persons are charged with the responsibility of setting-up all meeting and food functions throughout the Resort.  This includes setting tables, chairs, stages, audio-visual and anything else needed to meet the requirements of the guests or organizations using the rooms.

     

    TASKS:

    •  Meets with set-up captain or banquet manager to review daily assignments.
    • Prepares rooms for setting by vacuuming and/or breaking down previous set-up.
    • Sets-up necessary tables, chairs, etc. according to function contracts.
    • Places linens, skirting, audio-visual, etc. in room as required.
    • Prepare and serve coffee and refreshments as required to meeting and function rooms.
    • Stocks and maintains overall cleanliness of the storage areas.
    • Informs set-up captain or banquet manager of any group special requests.
    • Keeps track of group consumption levels of refreshments for billing purposes.

    PREREQUISITES:

    Required:             OLCC & Food Handlers License.

    Education:           High school graduate or equivalent.

    Experience:         Previous foodservice experience required.

    Physical:              Must be capable of strenuous lifting up to 75 pounds, have a good sense of balance and be able to stand and exert fast-paced mobility for periods of up to four (4) hours in length.

    Language:           Ability to read, write, speak and understand English. Must be able to speak clearly and listen attentively to guests and other employees.

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  • Spa

    We're currently hiring the following Part Time positions:

    • Nail Technician

    Report to: Spa Manager

    Great benefits include free golf and ski passes!

    Requirements 

    State certification required

    Must be available to work nights, weekends and holidays.

    Now accepting resumes and applications.

    Only accepting applicants within a 25 mile radius.

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Rooms in The Resort at the Mountain Hotel at Oregon, US