We're currently hiring a Full Time/Part Time Guest Services Agent.
Oregon drivers license rquired.
Great benefits include free golf and ski passes!
Job Summary
Switchboard, check-in, checkout, make reservations, provide information and directions, guest accounting, guest services, and all aspects of customer service.
Duties and Responsibilities
- Promptly and correctly answers all reservations & front office calls.
- Directs calls to appropriate destinations. Verify phone lines before connecting to guestrooms.
- Accurately give directions and answer questions.
- Provide guests with information about attractions, facilities, and services on or off property.
- Assist guests in making calls and in obtaining outside operators.
- Verify and maintain logbooks.
- Follows all safety, emergency and power outage procedures.
- Uses proper mail and radio procedures.
- Makes arrangements for special requests/amenities in room (flowers, massage, wine, etc.).
- Reads memos and the log book daily.
- Reads and understands group resumes.
- Records and makes wake up calls.
- Inform guests of meeting room locations and times.
- Help maintain lobby appearance.
- Maintain and stock brochure racks.
- Perform all other duties as assigned or needed.
- Stand or sit for extended periods of time
- Climb stairs
